How can we help you?
Step-by-step guides for every part of Call Orders, from the TV screen to loyalty cards.
Getting Started
- Create your account and start the free trial An email, a code, your establishment name: 7-day trial with no credit card.
- The dashboard at a glance Where to find every page, on computer and phone alike.
- Choose the app and announcement language Six languages, for both the interface and the voice calling the numbers.
TV Screen
- Install the screen on your TV A TV code connects any TV to your account, in landscape or portrait.
- Install the Call Orders TV app The app for Android TVs and boxes: the screen launches on its own, with sound.
- Customize the TV screen Place your logo and numbers, choose the background and style, and keep up to five versions.
- Play your videos between calls Daily specials, new items, offers: the screen plays your videos when no one is called.
Calls
Your Menu
- Import your menu from a photo or PDF Take a photo of your paper menu: categories, dishes and prices are entered for you.
- Organize your menu and dishes Menus, categories, dishes, photos, allergens, VAT and sold-out dishes.
- Options, set menus, hours and kitchen stations Reusable sauces and add-ons, fixed-price menus, lunch menu.
POS and Checkout
- Taking an order at the counter The register on tablet, computer, or phone, even when the internet cuts out.
- Taking payments and tracking orders Cash, card, meal voucher, split payments, receipt via QR code or email.
- The journal, VAT, and accounting export Your sales, payment methods, VAT by rate, and monthly archives.
Kitchen and Printers
Online Ordering and Click & Collect
- Table ordering by QR code Your customer scans, chooses, sends: no app to install.
- Your QR code posters Seven templates in your colors, ready to print, for tables and click and collect.
- Online payment and your bank transfers Your customers pay from their phone, and your sales are sent to you by bank transfer.
- Enable takeout (click and collect) Hours, slots, prep time: you decide when and how many.
- From order to pickup The customer chooses their time, you prepare on schedule, they show their code at the counter.
Loyalty and Customers
- Create your loyalty card Stamps or points, rewards, welcome gift: no paper cards to stamp.
- Stamp a card and redeem a reward One scan of the customer's code, and their visit is counted.
- Your customers and notification promotions Your customer list, and an offer sent to their phone in one tap.
- The Call Orders app for your customers Notifications, loyalty card, and ordering, on iPhone and Android.
Settings and Team
- Configure your establishment Name, logo, country, word before the number, and app appearance.
- Choose the announcement voice Listen to the voices and keep the one that suits you.
- Your team: one profile and one code per person Everyone takes over with their 4-digit code and only sees what concerns them.
Account
Subscription
Troubleshooting
- The TV is not announcing anything out loud Sound is unlocked with a single tap in a browser.
- The TV screen is not updating What to do if calls do not appear or if the screen seems frozen.
- The printer is no longer printing receipts The Printers section shows what is wrong.
- Internet drops during service The register keeps working, the TV reconnects on its own.
- A customer did not receive the notification Their number still shows on the television.
Can't find your answer?
Our support team will get back to you quickly.