The TV Screen is Not Updating
What to do if calls do not appear or if the screen seems frozen.
Normally, a call appears on the TV in less than a second. If the display does not update, follow these steps.
Check the Internet Connection
The screen requires an internet connection. Verify that the TV is properly connected to the network. In the event of a disconnection, Call Orders automatically switches to recovery mode and reconnects as soon as possible.
Verify the Correct TV Code
Make sure the screen is using the correct TV code. If you have regenerated the code, the old link will no longer work: enter the new code.
Refresh the Display
- On a browser: reload the TV page.
- On the Android TV app: close and reopen the application.
Still Stuck?
Contact support from the Support page, specifying your TV code and the type of screen used.
Can't find your answer? Contact Support